PAYMENT AND DEPOSITS

What type of payment is accepted?

VISA, Mastercard, Certified or Company Cheque, EFT or E-transfer.

E-transfers are to be sent to: accounts@platterscatering.ca We ask that the Sales Order # and Date of the Event is included in the Notes Field. If EFT is preferred, the request must be made through a sales team member for approval. EFT Remittance Advice MUST be sent to accounts@platterscatering.ca

What is the 18% Service Charge for?

This charge includes delivery, pick up, admin fees, rental and cleaning of chafers, platters, wood boards etc., food prep time and replacement fees.

Why did I receive an invoice after my delivery/event if I already provided payment information?

Many businesses have asked for invoices regardless of payment being provided so we provide this for your records. If you don’t need this, that’s ok too, but it’s a part of our daily processes. If a payment method has been provided already, these are generally charged on the following Wednesday/Thursday. After this has been charged/settled, a final invoice showing a $0 balance will be provided to you as well.

PROCESS

How does the food arrive to my delivery location?

All of our cold food is served in ceramic bowls or platters. All hot food is provided in Chafing Dishes. We do also include serving utensils for each item ordered.

When does all of the items get picked up? OR Do I have to return them to you?

You don’t need to return them to us. Our delivery team will come by and pick them up.

For Breakfast/Lunch deliveries from Monday - Friday, this will be done the same day between 2pm and 5pm. For Afternoon, Evening and Weekend deliveries, pickups will be completed the following business day between 2pm and 5pm.

If you have a special request for pick up, please let your sales team member know and we will inform the delivery team.

Why is the start time 15 minutes prior to the delivery time requested?

We provide a 15 minute window for delivery to accommodate the possibility of traffic, inclement weather or a lot of deliveries that may delay us. However, we should always be there by the End Time listed on the order. Although rare, if for some reason our driver is running behind, they will reach out to the number listed on the order sheet and provide updated information.

What time can I have my order delivered?

We can provide delivery at any time of the day. However early mornings (before 8am) and late evenings (after 6pm) will incur a $150 Delivery Fee.

My order is earlier than what we originally discussed. Why?

Sometimes due to the large volume of orders, we do need to deliver your food prior to the time originally requested. Our menu has been designed to be able to covered and sit out until you are ready to enjoy so even if it’s 15-20 minutes prior, your food will still be just as delicious as if it was there the second you are ready to eat. Generally this is only done with cold food options such as sandwiches, salad, desserts etc.

DETAILS

How long in advance should I book my catering?

For Regular Items listed within our menus, we can guarantee delivery if the order is placed by 2pm the day before. For custom and/or special items, 48 hours would be preferred.

What if I need to cancel my order?

You can cancel your order no less than 48 hours prior to your delivery without penalty. After this time, our Chef team has ordered in the product and started prep work on your delivery so we cannot cancel after this time and full charges will apply.

What if my numbers go up/down for my order?

That’s not a problem at all! As long as you let us know by 1pm the day prior to the delivery, we can make sure the food and invoice is adjusted for you.

What if I have guests with dietary restrictions or allergies?

All dietary restrictions are able to be accommodated as long as you inform us in advance. This can be done by either adjusting the recipe on the items ordered OR providing a separate new option for that guest to ensure that they get to enjoy as well.

Can you provide menu items that aren’t listed on your menu?

Absolutely! We have very talented Chefs in our kitchen and can whip up just about anything. Ask your sales team member what you are hoping to enjoy, and we can make that happen for you and provide you with the prices associated.

What about the leftovers?

All of the food that has been delivered to you is yours to enjoy. We do suggest that you bring Tupperware or take out containers to take what you want home.